How do I change email address for users?

I'm assuming you already changed all their emails to the new domain (john.doe@newcompanyname.com)

You will actually need to add those new emails as users to the application, and remove the old users/emails.  

"Users" have a unique ID that is always associated with one email.  That ID can never change (unless QuickBase Support, has a manual way to reassign those)

Then anywhere in the app that uses those user dropdowns you will want to start using the new emails.  You should't lose any historical information, even if you remove the old users.

Currently our employees have two email addresses during a transition period.  I added my new email address and it is showing "not in company".  I would like for both domains to be considered "in company" for a short period of time.  How to I change the company domain in quickbase?  The person who initially setup our account is no longer with the company so I'm trying to get everything changed over to the new company but struggling a bit so any help is appreciated.  

I realized I didn't answer the question fully.  There is a 2nd options, but this might be too late for your situation.

Each individual user can change their own email address that is associated with their User ID.  The only caveat to this is the new email has to be new to quickbase (i.e. It can never have been used, ever, for any account)  This is why I think it might be too late if you have already added the new email as users.

How they change it would be going to "My Preferences"



Then then changing the email (they can also change their listed Name or username to make logging in easier)



QuickBase claims they will soon allow Account Admins to make these changes globally, but I have not seen that release yet.

Thank you Matthew.  I had one of my team change their email address this morning and that worked well.  I, unfortunately, can't do that for myself as I created a new login yesterday for myself with the new email address.  I'll have the rest of my team just change it in their preferences.

Thank you very much for your help with this.
Randy

Hi @Matthew,

I have a similar situation.

Say we have our quickbase domain : ourdomain.quickbase.com

and we have client users with email Id as 
user1.client.com 
user2.client.com

now this client has their separate quickbase domain : client.quickbase.com
and the users email have been updated to say

user1.newClient.com
user2.newClient.com

Now I need to update the users email ID from user1.client.com => user1.newClient.com

What is the best approach to do this?

Thanks in advance.

Regards,
Vishal