In Product Guidance pop-up

Question

I opened QB this morning and was greeted with this alert.

Quoted text from alert:"Your app's users may soon begin seeing in-product guidance in Quickbase. We will not directly contact users as part of this effort. This is purely about helping your users be more productive.

For example, some of your users may see a short video they can watch to learn how they can save time by building personal reports. Guides like this will only appear for users who you have granted access to use the feature being highlighted."

1. What is the value of this feature?
2. Is this change from a UserVoice/Give Feedback?
3. Can we disable this as realm admins? Because I have a feeling our organization is going to want this gone.
4. Who are the Customers that asked for this as a feature?

Thoughts?

------------------------------Jim Harrisontransparency = knowledge + understanding : The Scrum Dudes------------------------------

BrianCafferelli · Answer

Hi Jim, providing in-product, contextual guidance for end users is an industry-standard practice designed to help users get their work done more quickly. Improving the product this way should also reduce the time app builders like you spend fielding questions from your end users. We are designing this as part of the core product experience, so it cannot be disabled for specific accounts. This contextual guidance will eventually cover all types of users (admins, builders, and end users). However, we wanted to call attention to the end user part since that is not something Quickbase has included before.

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Brian Cafferelli
Product Marketing Manager | Quick Base
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