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Question

Log of Email Notifications

  • December 28, 2021
  • 0 replies
  • 204 views
Hello,

Is there a way to check if an automated email notification has been sent out?

We have several notifications set up that go out to a variety of recipients. Some say they are not receiving them, while others in the group are getting them.

We may have a few that say they aren't getting them, but really are. So I'd like to see if we can look at a log or report to verify.

Thank you!

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Clarice Dennison
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    This topic has been closed for replies.

    SSNJeffP
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    • SSNJeffP
    • Registered
    • December 28, 2021
    I do not believe there is anywhere that the email notifications are logged.   The only way I can think of would be to CC an address you have access to.

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    Jeff Peterson
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      MelissaDoran37297
      Forum|alt.badge.img+2
      When I ran into this issue in the past, I had to create a support case. 
      The QB support reps could see the history of emails sent out.

      In my case, all of the emails had sent as expected but there was an organization-wide spam filter catching some but not all of the notifications before delivering to user's email.

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      Melissa Doran
      Jr Solutions Consultant
      Quandary Consulting Group

      linkedin.com/in/melissardoran
      mdoran@quandarycg.com
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      Melissa Doran Solutions Consultant Quandary Consulting Group linkedin.com/in/melissardoran mdoran@quandarycg.com
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