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Question

Mobile App NEVER Remembers Users

  • October 23, 2020
  • 0 replies
  • 19 views
The mobile app requires two-factor authentication every single time we log in despite selecting the 'remember for 30 days' option.  This is incredibly painful for us as we are all out in the field.  We use Iphones w/Chrome which does not even allow the option to turn cookies off, so that is not the issue.

Does anyone else have this issue and/or know of a solution?

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Thank you
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This topic has been closed for replies.

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  • EvanMartinez
  • Community Moderator
  • October 28, 2020
Hi Dante,

Unfortunately, it looks like you have run into a bug on mobile right now. I would suggest if you haven't opened a case yet with our Care team to do so. That way they can tie your case to the existing bug and give you an update when it has been resolved or patched.  You can open a case with our Care team either here in Community by clicking on Support where it appears in the upper left hand corner or when in Quick Base by clicking the question mark icon that appears in the global navigation in the upper left hand corner and selecting 'Manage Support Cases'. This way your issue can be tied to the bug to also help us better understand the impact. I'm sorry for the inconvenience and thank you for your patience while we look into the issue.

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Evan Martinez
Community Marketing Manager
Quick Base
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