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Question

Native Barcode Scanning Not Working on Tablet

  • September 29, 2021
  • 0 replies
  • 60 views

I have a production management application that tracks stages times through barcode scanning.

 On the production floor we have a number of tablets for our employees to input the relevant tracking information. 

The issue I am facing is that the native barcode scan feature is not available on specific tablets. 

The mobile version of the app appears on our ipads and cellular devices but not on android tablets. 

The android tablets are running the android application but are displaying the desktop version of the QB app. Any suggestions on how to ensure the mobile version is displayed so that the barcode scanning icon is available?

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Michael Pelzer
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This topic has been closed for replies.

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  • Quickbase Alumni
  • September 29, 2021
I was under the impression if you enter QB through the downloaded mobile app, it determines it is a mobile device. If from your device you login through the website, it will show you the desktop version.

When I login on my android, it shows me the mobile view and allows for the native barscode scanning. Check some other android devices. If it is only that one device, then perhaps it has to do with the software that device runs? In that case it may be a question for customer support.

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Michael Tamoush
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