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Question

Notification emails going out even when nothing to report

We set up a report to send out a list of missing receipts from an app that has all the credit card transactions in it.  The box to send out the report even if there is nothing on the report is not checked and one of the filters is that the Quickbase user ID is the current user, which was supposed to make it so that the report showed as blank for that user if they did not have any missing receipts and therefore no notification would be sent.  However, people without any missing receipts are still getting a notification email which is causing a lot of confusion.  If anyone knows of a way to prevent this, it would be much appreciated.

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Michelle Woolley
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Hi Michelle,

Is that email going out to all of the users who would get that subscription and don't have records or is it only going out to one or two of the possible recipients? Sometimes what happens is that if it is only going to one or two user who can't find records it could be because records are edited or change statuses before the user actually opens the email. Also is that user in a role where they have permissions to view the field you are using to filter that report?

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Evan Martinez
Community Marketing Manager
Quickbase
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