Skip to main content
Question

Notifications not reaching intended recipients

  • May 6, 2026
  • 0 replies
  • 116 views
Forum|alt.badge.img+6

Good afternoon, Quickbase world,

Asking this question before opening a full-on case review to see if anyone has ever seen this and may know how to correct it.

I have a person who needs to receive notification emails from multiple apps, and at this point, is receiving them from at least 2 apps. But a 3rd app she needs to get a notification email from, she never receives. We have checked her junk, deleted emails, etc, and she gets the other 2 just fine.

I have checked her email spelling, copied it directly from Outlook into the notification. I've checked all the settings of what causes the Notification to trigger, and have even put myself on the notification to receive it as a test and confirm that it sends.

I received the notification email, but she did not. Is there any other potential setting that could be blocking it from being received from this one app?

Forum|alt.badge.img+11
  • Denin
  • Registered
  • May 6, 2026

I would check these things:

  • Is the person a user in Quickbase?
  • Is the person in the correct role?
  • Do you have the email set to ignore permissions?

If the email from all the apps are very similar and sent in a short period of time within each other, maybe it's being blocked by a spam filter.

Often, though, issues like this are caused by tiny mistakes that are hard to spot if you've been looking at it a lot.

 

TammieKing
Forum|alt.badge.img+10

I had an issue where notifications that I set to come from a specific user were not getting delivered. I believe the SPF record was causing it to fail the validation(Although I haven't traced it through yet) 
I just changed it back to to the default (Notify@quickbase.com) for now
Someday I will have time to look into it further.

    RoyWanyoike
    Forum|alt.badge.img+13
    • RoyWanyoike
    • Registered
    • May 8, 2026

    The first point to check would be if the person has access to the rest of the app she isn't receiving the notifications. If that doesn't resolve it then try using the default notification email like mailto:notify@quickbase.com  and see if it works. If that doesn't work might be an issue within the notification system. I ain't sure if they've a limit of notifications.

    Roy Wanyoike
    Terms & ConditionsAccessibility statement