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Question

Retrieving Lost Data

  • June 18, 2021
  • 0 replies
  • 116 views
Newby here. We somehow lost data in a table with 5 years of work in one particular field; Coaching Comments. Its a Multi Line Text field that we recently updated the form on, but that field did not change.

A few days ago, the field and actually the whole coaching section disappeared. We dont know how or why, but its imperative to get that data back as we are a regulated industry that needs to show those comments to authorities when asked.

I added the field back in, but it did not repopulate the old comments, just allowed for new ones.

My questions are:
Is it possible to find that data again somehow?
I thought by adding in the same field again that the data would repopulate automatically, could it be I used the wrong verbiage, even though it's just 2 words?

Any insights or help would be greatly appreciated.

Thanks,
Joe M.

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Joseph M.
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This topic has been closed for replies.

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Email customer support. They do backups every night. I believe they have the data backups from the last 2 weeks.

They can either send you an excel sheet with the data from the table, which you can simply import (that is what I have done), or do a complete restore of your app. The only data you will be missing is anything from the last backup (I think like 1am EST but not exactly sure) until current time.

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Mike Tamoush
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