Save and close question

There are two aspects to Home Pages.  There's the creation of a Home Page; which you then customize to fit the role; and the second part which is to properly assign the correct Home Page to each Role, which you do in the Manage Roles area. 

First make sure that the Home Page for Role B is setup the way that you want (start in Home < Settings < Pages < Role B Home Page).  Once you have done that you then need to go over to your USERS icon, then click on the link (top right) Manage Roles.  For Role B, make sure on the User Interface tab, that you have chosen the Role B Home Page in the drop down.

Then re-test.  If testing is an issue; try creating a separate User that you can login on a different browser with so you can be logged in both as the Administrator and as another Role under a different user-login.  This way you can simply "fix" things; and then refresh the other browser to see the changes without having to switch roles constantly in the Test as a Role/Test as a User feature.

Thank you very much for the reply. I checked both of those things again and they are set up correctly.  I created another user to see if it was an issue with the testing of the app and it is not.  I created an incident under Role C and it takes me to Role A's home page.  When I create an incident under Role D, it leaves me in view mode in the record itself.  I am very puzzled by all this and not sure what could be the issue.

Javier,
Where is this Add Button, I assume that it is on the dashboard?  if so, I suggest deleting that button and rebuilding it again on the Role B Home page.  Because the Home page was copied, the button may be remembering to return to the wrong Home Page.

You sir, are a genius!  So simple! Thank you!