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Question

Tech Issue? blank rectangle on right of screen

  • September 21, 2021
  • 0 replies
  • 147 views
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  • KimG
  • Quickbase Alumni
Hi

Is anyone else having this problem?  My users and I are seeing a weird rectangle with a spinning circle on the right of the screen.  It's there in not just our regular apps, but if I go to a test app from the training I see it as well (Pictured below).

I will reach out to customer support, but thought I'd check here first to see if this is a broader issue that others may also be experiencing, or perhaps had happen before.

 

Thanks,

Kim



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Kim G
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    This topic has been closed for replies.

    SSNJeffP
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    • SSNJeffP
    • Quickbase Alumni
    • September 21, 2021
    Yes we have it too and it's completely stopped work for our users.

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    Jeff Peterson
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    • Mike
    • Quickbase Alumni
    • September 21, 2021
    Just about to post the same question -- it's KILLING us, we cannot work!!!!!

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    Mike
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    • MaryQin
    • Quickbase Alumni
    • September 21, 2021
    Also experiencing this, hopefully they fix it quickly.

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    Mary Qin
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    • DavidDunnagan
    • Quickbase Alumni
    • September 21, 2021
    Yes, my team is experiencing this as well. Extremely disruptive to work. Was worried I had picked up some malware at first.

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    David Dunnagan
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    Yes this is very frustrating, I cannot figure out how to get rid of it.

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    Brandon Wolstein
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    • AlexGale
    • Quickbase Alumni
    • September 21, 2021
    We're having this issue too on our realm. 

    If anyone is having trouble accessing support because the link is blocked, just append the following to your realm's url (after the ".quickbase.com"): /qb/support/ListCases

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    Thanks,
    Alex
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    Thanks, Alex
    It's a feedback widget, you can disable it.

    Right click > Inspect,
    (Find the element I have highlighted in the screen shot) Right click > delete element



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    Russell Beaubien
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    • AndrewS
    • Quickbase Alumni
    • September 21, 2021
    Same problem. Blocked the whole company.

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    Andrew S
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    • ScottJones1
    • Quickbase Alumni
    • September 21, 2021
    It looks like it's gone.

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    Scott Jones
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    • EvanMartinez
    • Quickbase Alumni
    • September 21, 2021
    Hi Kim,

    Our SRE team is currently looking into fixing the popup window that is appearing across Quickbase right now. It is impacting a number of account so we are working to investigate it. We are going to be updating our Status page and if you are seeing this issue you can create a case to be tied to our open escalation. Our teams are working on a resolution right now to get that sorted out as soon as possible.

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    Evan Martinez
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      • MichaelTamoush
      • Quickbase Alumni
      • September 21, 2021
      Looks like it was just fixed...

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      Michael Tamoush
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