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Question

unverified user unable to receive invite -alternative way to register without invite?

  • May 18, 2017
  • 0 replies
  • 309 views
We have issues with two users listed as Unverified.  We've attempted to send the invites several times but they are not sending.  We checked by sending test messages that were received so we know that the emails in QB are valid but not sure why the invites are being received.  I've submitted a ticket but no response back and it's critical these users have access ASAP since they are on the road.  Is there another way to register them without the invite?
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    • EricJHansen
    • Registered
    • May 18, 2017
    Hi Erika,

    Using the link below will allow you to complete the registration process for a user, as long as you have their correct email address. You will be able to enter their name and create a password for them, which they could change later if they wish.

    https://yourdomain.quickbase.com/db/main?a=reg

    Just change 'yourdomain' to match your actual quickbase domain and it should take. 

    Let me know how this works for you!

    Thanks and good luck!
    FYI - we have been having similar problems with the deliverability of invite emails to new users. Nice to know an approach to do the registration for them to bypass this annoying problem. BTW, I don't think this is a QB problem but instead a Gmail problem for us.
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    • CDMAutomation
    • Registered
    • February 16, 2018
    Sorry to piggy back on an old thread, but I am currently facing this with some users, and the above recommendation of having them go to https://yourdomain.quickbase.com/db/main?a=reg(swapped yourdomain of course) only tells them that their account is unverified, and needs to resend email.. Obviously they're not getting the email, and this becomes a loop. 

    Is there anyway from within quick base, that I can either A.) delete his account and restart or B.) change the status from unverified to verified. 
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