Skip to main content
Question

What is your normal support response time?

  • March 17, 2021
  • 0 replies
  • 74 views
Currently I'm waiting days for each response to a support case. (including responses within the same support case)

is this normal for the rest of you?

------------------------------
Johnnyny
------------------------------
    This topic has been closed for replies.

    Forum|alt.badge.img+7
    • KimG
    • Quickbase Alumni
    • March 18, 2021
    That happened to me once, when one person was assigned the case, but then was out of the office and another person took over, and then the first came back, but neither were terribly responsive.  I don't have any current cases, nor have I had very many, but generally my case response time has been much better.  I have had almost immediate response to a few hours or the next business day.  If it's more than a few days I would definitely be putting in another reply to the case inquiring about the status and if they were awaiting more info from your side.

    ------------------------------
    Kim Gardner
    ------------------------------
    Terms & ConditionsAccessibility statement