I have a client that receives donation inquiries via a webform that posts to Quickbase and sends individual notifications to the relevant client personnel. Their prior system was through their website hosting vendor, which sent an e-mail to a shared e-mail account. However, the vendor's e-mail protocol included a Reply-To header that allowed them to reply to the e-mail address of the donor rather than the generic notify@ account that sent the email.
For those that are unfamiliar, email clients use the Reply-To header to pre-populate the "To" field when a user clicks "Reply." If the Reply-To header is not present, the client will typically default to the "From" address. As best I can tell, Quickbase's e-mail protocol and notifications do not support Reply-To, which is a major headache for this use case where I would like the Reply-To value to be the e-mail address of the donor submitting the form.
Does anyone know why Quickbase does not support Reply-To or if it is on the roadmap?
Also, what do you think the best workaround options are as of today?
