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Are there any plans to implement Reply-To header functionality so that notification recipients can respond to an email address in a specified field rather than the notify@ account? My users want to be able to reply from their email client to the e-mail address of the EOTI form submitter but are unable to do so.
Hi there, this is something you should be able to accomplish today. If you click on the From field when building a custom email, there are several options for who the sending email address is - like the owner of the email, or the user who triggered the change. See our help article for details.
Unfortunately, that's the From field and not the Reply-To field. Quickbase's email protocol does not currently support the Reply-To functionality as far as I know. The Reply-To field is embedded in the message header and uses that value in lieu of the sender e-mail address when the user replies to the e-mail. The use case is that an EOTI user submits a form from the web and a QB user receives it from the QB notification account and is able to reply to the email value submitted by the EOTI user. I didn't know that this was even possible until recently when my users pointed out that their prior workflow facilitated it (i.e., e-mails submitted through forms on their hosting provider SquareSpace).
So the Reply-To field is changed automatically, when you change the From field. Have you tried replying to a custom email in this way? I just tried it out and it is working on my end.
