AMA on App Planning with Orientation Success Manager Lee Gilmore on September 26th from 2-3 PM EST

Similar to the prior question, identifying the stakeholders and potential, future stakeholders is key. You may be building a solution for just one department but there will come a time when another department will want/need information that you have in your app. Those stakeholders might also be duplicating efforts in their own processes. I find it very helpful to identify the common lists of information that people track and then try to build an ecosystem where those lists are consolidated. One source for a list of active employees and office contact numbers rather than each department maintaining their own list, for example. That way when a phone number changes, it's updated in one spot and everyone now has access to current information.

I also think it's very important to identify potential "super users" that can be trained to understand the back end of the app for contingency or delegation purposes. If an app is owned and managed by just one individual, there is a risk when that person leaves for vacation or takes a different job. In order for an app to grow and evolve over time, it's particularly useful to have people collaborate on enhancements and creating a Center of Excellence to govern over your app(s).