Blog Post
Thank you for your feedback. We love our customer care team! I particularly appreciate that when I open a case that humans are responding fast via email or phone with a non-automated, human response. (And that's for everyone, not just for me because I'm some muckety muck here at the Base!)
That said, we empathize with your feedback. Sometimes it is hard to differentiate a true bug from a feature request from a behavior that one person loves, but another doesn't like. Our Care team has an escalation process where they can replicate bugs and submit them to product development teams which then get prioritized.
We also have Uservoice for things that are not clear bugs.
Today, we don't publicize our current bug list but our Care team can let you know if something is known. I am thinking about with the team whether we might want to be more public about posting our known bug list, as I do think that that might be useful for customers.
That said, we empathize with your feedback. Sometimes it is hard to differentiate a true bug from a feature request from a behavior that one person loves, but another doesn't like. Our Care team has an escalation process where they can replicate bugs and submit them to product development teams which then get prioritized.
We also have Uservoice for things that are not clear bugs.
Today, we don't publicize our current bug list but our Care team can let you know if something is known. I am thinking about with the team whether we might want to be more public about posting our known bug list, as I do think that that might be useful for customers.