Blog Post
To clarify, that wasn't meant as a knock against your care team, but rather that it didn't seem to be the sort of request that they expected to receive. It sounds like that is the expected route to go though, so I will try to be more clear when my tickets are "here's a bug, please let your developers know. I don't need help working around it, I just want them to be aware the bug exists," rather than "hey this is acting weird, can you help me with it?