Blog Post
Sam,
I think you should pause for a moment, and let the responses to this announcement roll in. So far there are not a lot of responses to this announcement. I think that shows that this may not be the best way to notify your customers of this survey.
I get a lot of emails about Empower, and see notices about monthly updates. I am very pleased so see the work being done to update Quickbase and hope to see more notices in the future. Using these other methods of communication like the email this morning are a better way for this notice.
I don?t believe you are approaching this from a customer?s perspective.
What you are proposing is contacting our staff, our corporate partners? staff, and contractors of both for this survey. Another commented about problems with C-Suite customers and suggests a means of opting out. There is something worse than a complaint from the C-Suite - having them pass along a compliant from our partners C-Suite. Opt-out is not enough. It should be Opt-in.
What I am really talking about is the relationship between Quickbase and its customers. We would most certainly expect the simple courtesy of receiving the results of the survey. More to the point , from our perspective our staff, partners etc. may be users of the Quickbase service but in our case and perhaps in many other cases your customer is something different. Let this be an opportunity to learn more about your customers and how they are different from users.
I think you should pause for a moment, and let the responses to this announcement roll in. So far there are not a lot of responses to this announcement. I think that shows that this may not be the best way to notify your customers of this survey.
I get a lot of emails about Empower, and see notices about monthly updates. I am very pleased so see the work being done to update Quickbase and hope to see more notices in the future. Using these other methods of communication like the email this morning are a better way for this notice.
I don?t believe you are approaching this from a customer?s perspective.
What you are proposing is contacting our staff, our corporate partners? staff, and contractors of both for this survey. Another commented about problems with C-Suite customers and suggests a means of opting out. There is something worse than a complaint from the C-Suite - having them pass along a compliant from our partners C-Suite. Opt-out is not enough. It should be Opt-in.
What I am really talking about is the relationship between Quickbase and its customers. We would most certainly expect the simple courtesy of receiving the results of the survey. More to the point , from our perspective our staff, partners etc. may be users of the Quickbase service but in our case and perhaps in many other cases your customer is something different. Let this be an opportunity to learn more about your customers and how they are different from users.