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Hi Jim!
You are right, the "watcher" is capturing conversations from the ticket's Post/Email feed and is issuing a notification to emails added to this field.
If I understand correctly, your end goal is to be notified on any updates happening across your realm's tickets, is this correct?
We can certainly explore such options for realm/account admins on the backend, without too much hassle on your side.
Let me know and I will review this internally and get back to you.