LAST UPDATE: March 30, 2020
With the outbreak of coronavirus (COVID-19) and reports of the increased spread of the disease, we're doing all we can to ensure the health and safety of our employees while maintaining our commitment to our customers. We've put together this FAQ to help address some of your most pressing questions.
Are Quick Base offices closed? What happens if Quick Base offices are closed?
What precautions are Quick Base employees taking? All employees have been asked to work from home. Additionally, Quick Base employees have been advised to self quarantine if they’ve been exposed to COVID-19 or exhibiting related symptoms.
Our office locations are officially closed and our employees are all working from home.
We are well-positioned to work from home—we use best-in-class technologies (including Quick Base) to support our operations and enable productive remote work. Business will be uninterrupted and we will continue to operate normally—you should see no impact to your interactions with us. You will have the same access to our team, including the Customer Care team and any other services.
All travel, domestic or international, is on hold. We are also asking any on-site visits to be rescheduled or move to a virtual format.
What if my Quick Base point of contact is ill/unable to work? Our customer teams are all cross-trained and keep detailed records of all interactions and commitments, enabling other team members to step in as needed. Any change to your points of contact will be communicated to you.
Will the Quick Base platform be impacted? No—there is no platform dependency on any of our physical offices, so a shift to remote work does not impact our services.
Each component of the infrastructure which powers Quick Base — from network equipment to web, app and database servers—is highly available and redundant. If something were to drastically impact our production services, our data recovery capabilities are best in class. Continuous operation of Quick Base services including the Quick Base platform is not dependent on Quick Base personnel working from Quick Base offices; all monitoring and administration of the Quick Base platform may be done remotely over secure encrypted connections.
Further details regarding the reliability of the Quick Base platform can be found at https://www.quickbase.com/security-and-compliance
What about upcoming Quick Base events?
We think it’s more important now than ever to bring our community together to connect. As a result, we’ve decided to make Empower a free, digital-only experience the week of June 1, followed by an Empower roadshow this fall. Unfortunately, that means we are cancelling the in-person element in San Diego. Refunds will be provided for all registrants.
Details and FAQ here: https://www.quickbase.com/empower
I have additional questions... Please contact your account team for more information.