We are currently working on a customer ticketing system to help track and manage customer requests (Status, changes, issue, ect..) It is estimated annually we get over half a million emails just from these request alone. This is managed by a team of 15 people which to me is definitely a scary processes. THis is due to all of the CC and back and forth responses that we are going to be integrating into our ticketing system to clean up everyone's email. Well hopefully at least.
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Derek Hutchinson
Business Process Manager
PSG Dover
Grand Rapids, MI
269-779-5748
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