1 user never receives subscribed emails
Hello, I have 1 user who never receives email subscriptions from the various reports we look at weekly. I have verified that his email address functions properly, but any email coming from notify@quic...
Forum Discussion
Hi Chris,
I'm sorry to hear you are having so much trouble finding out if your user is getting blocked from receiving a subscription. I'm curious has he ever received any other emails from QB like notifications from applications? With that kind of issue I would suggest reaching out to our Care team, they can search to see if emails are indeed triggering on our end and dig into what is going on if they aren't triggering to send out of our system. That can help figure out what part in the process of your user getting this subscription is breaking down.
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Evan Martinez
Community Marketing Manager
Quick Base
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I'm sorry to hear you are having so much trouble finding out if your user is getting blocked from receiving a subscription. I'm curious has he ever received any other emails from QB like notifications from applications? With that kind of issue I would suggest reaching out to our Care team, they can search to see if emails are indeed triggering on our end and dig into what is going on if they aren't triggering to send out of our system. That can help figure out what part in the process of your user getting this subscription is breaking down.
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Evan Martinez
Community Marketing Manager
Quick Base
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Thanks Evan, I have opened a support case. I was hoping I might just be missing something.
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Thanks,
Chris Newsome
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Thanks,
Chris Newsome
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