1 user never receives subscribed emails
Hello, I have 1 user who never receives email subscriptions from the various reports we look at weekly. I have verified that his email address functions properly, but any email coming from notify@quic...
Forum Discussion
Hi Chris,
We are seeing this problem too. I opened a support ticket last week and haven't heard back from them since Friday. They sent a test email and it never arrived so we know there is a problem. I also had our IT check the incoming mail server and was told nothing from notify@ hit that users email account. Other Users received the email so it's not consistent.
Regards,
Jim
------------------------------
Jim Harrison
------------------------------
We are seeing this problem too. I opened a support ticket last week and haven't heard back from them since Friday. They sent a test email and it never arrived so we know there is a problem. I also had our IT check the incoming mail server and was told nothing from notify@ hit that users email account. Other Users received the email so it's not consistent.
Regards,
Jim
------------------------------
Jim Harrison
------------------------------
- Support got right back to me this morning. Here was the explanation:
{user's} email address had wound up on our mail provider's suppression list, so he wasn't getting sent anything. I've removed him from that list, so he should be able to receive notifications now.
I haven't verified that it's fixed yet, but when I do I will let you know. Not sure why that particular email address was on a "suppression list."
------------------------------
Thanks,
Chris Newsome
------------------------------- Chris,
I'll have to check with IT and see if that is the case for us too.
Thanks,
Jim
------------------------------
Jim Harrison
------------------------------ - I can confirm that this did indeed solve the issue for me.
------------------------------
Thanks,
Chris Newsome
------------------------------- Was this happening to a single user that had the same domain name as all other users in your app, like @ companyname.com? Or do your users have their own emails like with Gmail?
