ContributionsMost RecentMost LikesSolutionsRe: Prevent or merge duplicate records (tickets)Thank you Mark! ------------------------------ Stephen Cherepy ------------------------------ Prevent or merge duplicate records (tickets)Hi Community, Our company receives Support requests via email from our customers, each one creates new ticket/record in Quick Base. Sometimes a customer will send two or more emails (different people send email) for the same issue. This creates what are essentially duplicate requests on multiple tickets/records. Can anyone suggest how we could use Quick Base to identify and write any duplicate requests received to the first ticket submitted, instead of creating a new ticket each time? Any ideas are very much appreciated. Thanks, Stephen ------------------------------ Stephen Cherepy ------------------------------