Forum Discussion
Hi all — jumping in with a possible workaround for the “Distinct Count counts null as 1” issue.
From what I’ve seen, there aren’t a ton of clean ways to exclude nulls from a Distinct Count at the Interaction level without shifting the logic somewhere else (like filtering, rolling up from parent relationships, or using formula queries — which may get heavy if you’re doing this across a large dataset).
One idea that might be a simple/low-maintenance hack: Create one dummy Interaction record where the fields you’re doing distinct counts on are intentionally null/blank (across the relevant helper fields).
Then in reporting, use Distinct Count minus 1 as your final displayed total (via a summary variable).
Since null is only one distinct value, this effectively removes the “null = 1” inflation without needing to filter out records (and accidentally impacting other counts), or build out additional parent-table rollups.
If anyone’s done something cleaner, I’d love to hear it — but this feels like a pretty contained workaround that keeps the Interactions table as the single source of truth.
Oh that is a great idea, Melissa! I have to think on the summary variables now - I'm not sure I'll know how to do that just yet.