Access to older Community Posts
Is anyone else getting system error messages when trying to open up older posts? I was looking at one from 2017 and when I clicked on the post I got "Sorry...some thing is wrong followed by a very lo...
Forum Discussion
Hi Brian,
Our community provider Higher Logic is having service issues right now. They are aware we have had users run into this issue and their engineering team is looking into the root cause at the moment. It seems to be a random assortment of pages at this time and I'll be happy to update this thread when I hear back from them with more specifics.
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Evan Martinez
Community Marketing Manager
Quick Base
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Our community provider Higher Logic is having service issues right now. They are aware we have had users run into this issue and their engineering team is looking into the root cause at the moment. It seems to be a random assortment of pages at this time and I'll be happy to update this thread when I hear back from them with more specifics.
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Evan Martinez
Community Marketing Manager
Quick Base
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- Please do, I am trying to search for an answer to a conundrum and I can't open up any of the posts to look through the logic.
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Ursula
------------------------------- Hi Ursula,
Unfortunately right now it is impacting a lot of our older posts, their team is looking into it and I'm keeping my fingers crossed they can get to the root of the problem soon. If you are in need of help on a question new threads don't seem to be impacted so it is possible the community could help you in a new thread right now while you wait. Thank you so much for your patience while we work with them to look into the issue.
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Evan Martinez
Community Marketing Manager
Quick Base
------------------------------ - I'm surprised nobody told you to use the cache. If you search for the post on Google and then click the 3 dot menu to the right of the result you can select the "cached" version. That version will load mostly fine and you can find the help you need from these older issues. This is the way to look at anything when a website is messed up not just here but on any website. Hopefully that helps you get the answer you need.
- Thanks, Austin...I can use this as a work around until they fix the issue. Much appreciated!
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Brian Cameron
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- Out community provider got back to us to let us know that they pushed through a fix for our page errors. You should now be able to access older pages once again, if anyone still has a persistent issue or sees more errors please let me know and thank you for your patience while a fix was found for the issue.
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Evan Martinez
Community Marketing Manager
Quick Base
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