Asked for Password Reset - New Account Created Instead?

Question

Hi,&nbsp;&nbsp;A ticket to our hospital employees last Thursday, 2Feb2023, that they lost passwords and requested to reset. But the employee said, it appears a new account was created. They said they are unable to see any data?Was wondering if anyone has had this happen? I don't see that they have gotten any resolution and I have a Zoom in a couple hours. I thought maybe I could suggest a solution or questions to ask?Thanks.------------------------------Bob T.------------------------------

bobthomas1 · Answer

I am going to close this thread. A link was sent to the employee to reset their password. And the status was closed. I didn't hear if this worked, but the trouble ticket for now is closed.

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Bob T.
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Asked for Password Reset - New Account Created Instead?