Automatic assignment of case to worker
We're designing a system in which a new case will be entered into the system, and the functionality we're looking for is automatic assignment to a worker, based on a rotating basis. I'm not even sure...
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Rotation would be based on number of cases the worker has. If they have, say 150 cases, they wouldn't be assigned any new cases. Other than that, rotation would be based on a round robin. Once someone gets assigned a new case, they're effectively moved to the back of the line.
