Forum Discussion

SarahClark's avatar
SarahClark
Qrew Cadet
7 years ago

automation doesn't trigger with save and keep working

I'm new to automation, so I'm hoping there's an easy fix to this that I just haven't found yet. I created an automation to add a record in a child table. If I "save and close" the parent record, the...
Quickbase Automations
Laura_Thacker's avatar
Laura_Thacker
Qrew Commander
7 years ago
The likelihood with this is that your Save & keep working refresh is happening faster than the automation is creating the child.  If you refresh a few seconds after the Save & keep working redirect; you will probably see the child-record show up.  I have numerous apps where I have a separate "refresh" button on the form to enable users to refresh easily so any automated actions show up in the parent record.  If this is not the case; then you may need to submit a support ticket.