Forum Discussion

StacieBook's avatar
StacieBook
Qrew Trainee
7 years ago

Calculating SLA Start Date

I am tracking SLA in my app, my problem is my start date needs to be figured by a time stamp and exclude weekends and holidays.  For example:  If the time stamp is before 12:00 PM it is the same day, after 12:00 pm start date should be next business day.  Help!  I feel that this should be a pretty easy formula but I have totally confused myself over the last two days. 
App builders
Formulas and functions

8 Replies

Sort By
  • EvanMartinez's avatar
    EvanMartinez
    Qrew Elite
    7 years ago
    Hi Stacie,

    Is this Time stamp an existing field? Then you just need to know the SLA based upon this existing Time Stamp field? 
  • StacieBook's avatar
    StacieBook
    Qrew Trainee
    7 years ago
    yes, it is an existing field.  This will be my start date to determine my 3 day SLA, I need to be able to convert the Date, time stamp to just a date.  make sense?  For example:  1-5-17 11:05 AM would convert to 1-5-17 or 1-5-17 12:05 pm would convert to 1-8-17 for start date.  Need to convert time stamp to single day, excluding weekends and some holidays.
  • EvanMartinez's avatar
    EvanMartinez
    Qrew Elite
    7 years ago
    The first part of checking against the time of day and then if it is before 12 PM setting the SLA to today or if it is after 12 PM setting the SLA to 3 week days in the future can be achieved using a formula like the one below:

    If(ToTimeOfDay([TimeStamp])<ToTimeOfDay("12 PM"), ToDate([TimeStamp]), WeekdayAdd(ToDate([TimeStamp]), 3))

    Unfortunately, accounting for holidays is going to be much harder. Weekdays and Weekends are differentiated by Quick Base so a formula function like WeekdayAdd will adjust 3 days in the future skipping over weekends but holidays are not a set value in Quick Base. So the formulas will not know for example that 12/25 would be a holiday and should be skipped. Instead the formula logic would need to be hard coded with a reference for each possible holiday outcome and then given different logic. That would then need a new reference for each holiday going forward that would need to be added in. That or the table structure itself would need to be built out with a special table that helps to track and adjust for all holidays. These holidays would then also need to be put in for each year. The holidays aren't going to be as easy as the time check and weekday adjustment. 
  • StacieBook's avatar
    StacieBook
    Qrew Trainee
    7 years ago

    i have my field set up with Date and Time, will this work or is better to add the time stamp field?


  • EvanMartinez's avatar
    EvanMartinez
    Qrew Elite
    7 years ago
    Date/Time field works just fine with this. I just used the name Time Stamp as a stand in for the field.
  • StacieBook's avatar
    StacieBook
    Qrew Trainee
    7 years ago
    I keep getting an formula syntax error.  The following is the formula.
    if(ToTimeOfDay([Order Date]))<ToTimeOfDay("12 PM"),ToDate([Order Date]),WeekdayAdd(ToDate([Order Date]),3))
  • EvanMartinez's avatar
    EvanMartinez
    Qrew Elite
    7 years ago
    Try the formula below. Looks like there is just one parenthesis too many. Let me know if the below formula works better

    If(ToTimeOfDay([Order Date])<ToTimeOfDay("12 PM"),ToDate([Order Date]),WeekdayAdd(ToDate([Order Date]),3))
  • StacieBook's avatar
    StacieBook
    Qrew Trainee
    7 years ago
    Thank you!  Got this to work.  Now i need help with excluding Holidays.   Below is the formula to determine my SLA start date, now i need to exclude the Holidays.

    If(ToTimeOfDay([Order Date])<ToTimeOfDay("12 PM"),ToDate([Order Date]),WeekdayAdd(ToDate([Order Date]),1))

    I have added an additional table with holiday dates, below is the formula that i have for the date

    If([SLA Start Date]<=(ToDate("January 01,2018"))and[Ship Date]>=(ToDate("January 01,2018")),1)

    then i combined all holidays to below


    Sum(0,[New Year's Day],[Memorial Day],[Independence Day],[Labor Day],[Thanksgiving Day 1],[Thanksgiving Day 2],[Christmas Day 1],[Christmas Day 2])

    I cannot figure out the best way incorporate into the first formula, HELP!