Can No Longer access community from Chrome
Anyone else ever run into problem accessing the community from Chrome? I can get in with IE, but chrome spins it's wheels until it tells me it can't load the page (makes it seem like the community is ...
Forum Discussion
Hi everyone,
I have been working with our community provider on this the last two days and they are having trouble isolating the issues and getting it to reproduce. I'm curious if anybody here is still seeing the issue today? If so is there any chance you can capture a quick video of you going from a page that works to a page that times out with your developer tools in Chrome open? We want to capture the errors for their team to look at more closely so we can work to resolve. If you are comfortable doing that please let me know and I'll reach out to get those details from you and thanks so much for your patience while we look into this.
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Evan Martinez
Community Marketing Manager
Quick Base
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I have been working with our community provider on this the last two days and they are having trouble isolating the issues and getting it to reproduce. I'm curious if anybody here is still seeing the issue today? If so is there any chance you can capture a quick video of you going from a page that works to a page that times out with your developer tools in Chrome open? We want to capture the errors for their team to look at more closely so we can work to resolve. If you are comfortable doing that please let me know and I'll reach out to get those details from you and thanks so much for your patience while we look into this.
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Evan Martinez
Community Marketing Manager
Quick Base
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Are you wanting to see the console or something else? There are no console errors printed out and as far as I can tell there are no network errors on my end shown either. The page tries to load for about a minute and then it gets a 504 error exactly like Don showed above. Nothing in console.
When I profile my performance with dev tools the only error it gives is this:
Failed to load resource: the server responded with a status of 504 (GATEWAY_TIMEOUT)
https://community.quickbase.com/ - This link loads fairly fast usually and pretty much every time. That is how I keep getting here to post anything else, plus I have this thread bookmarked.
When I profile my performance with dev tools the only error it gives is this:
Failed to load resource: the server responded with a status of 504 (GATEWAY_TIMEOUT)
https://community.quickbase.com/ - This link loads fairly fast usually and pretty much every time. That is how I keep getting here to post anything else, plus I have this thread bookmarked.
- Hi Austin,
Yeah that is what we were seeing in office too but wanted to confirm with more users to see what they were getting to give them plenty of info. I sent them a few videos just this afternoon including Don's and some screenshot taken today. I want to make sure we dig into this issue to resolve it. Thank you so much for all the help and informatio .
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Evan Martinez
Community Marketing Manager
Quick Base
------------------------------- It is working for me today so far when it normally would not at this link. https://community.quickbase.com/communities/allrecentposts
Have tried several times and it loads every time. Will update if it breaks again but so far so good.- Hi Austin,
That is great to hear that it is working for you, I received confirmation back from the team that the issue should now be resolved for those slow loading pages and the 504 errors you were seeing on Chrome PC when accessing the list of discussions. Certainly let me know if anyone is still seeing those errors as we would want to continue to dig into them if anyone is getting them still today.
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Evan Martinez
Community Marketing Manager
Quick Base
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