Forum Discussion

AndrewPatricio1's avatar
AndrewPatricio1
Qrew Trainee
13 days ago

difficulty in contacting QB?

I have been using QB for nearly 20 years.   It's a great product, so much better than salesforce.   However, I am finally beginning to understand why it's not doing as well as SF.  Their atrocious communication.   NOT customer support, which is awesome.  But their basic communications.

I submitted two session proposals for Empower and apparently at least one of them got accepted, no idea which one. The email said to reply to empower@quickbase.com to confirm but I've emailed them 3 times now and it's bounced back.   Emailed pr@quickbase.com  as well and that bounced back even though that's the flipping email on their website!   Called up the contact number and you can't even talk to sales which is ostensibly what that phone number is for.  The options are employee HR (why on earth is that a choice for their public number?) or sales.  When you select sales, it goes straight to a voicemail.   

How many potential customers have they lost over the years with this nonsense?   Quickbase is fantastic product that should be DESTROYING salesforce if their sales/comms teams can get basic things correct.

very frustrated right now.

other
  • ben_simon's avatar
    ben_simon
    Community Manager
    10 days ago

    Hey Andrew, I'm so sorry this is the experience you had. We must fix this. Let me get on top of the above and figure out how to get your situation straightened out and fix this so others don't have to go through these challenges.

  • ben_simon's avatar
    ben_simon
    Community Manager
    10 days ago

    Calendly - Ben Simon Here's my Calendly, if you're ever experiencing any type of similar frustration, please don't hesitate to find a slot so we can chat. I do my best to reserve time in my calendar to connect with Qrew members 1x1. 

  • ben_simon's avatar
    ben_simon
    Community Manager
    10 days ago

    AndrewPatricio1 I was able to connect with your Account Executive, Ian, and he shared that he had worked through this issue with you on Friday. It appears we were having challenges with the empower@quickbase.com email address and these issues are now resolved.

    We are pumped for your Empower session and I am looking forward to meeting you in person in New Orleans in March!

    I still find a few of the other details of what you shared above concerning. I'd love to meet and find out exactly what you went through so that I can get the right teams involved to ensure this experience is improved for anyone in our community in the future. 

    This goes for anyone reading this, not just Andrew. If you are finding that Quickbase is underdelivering on the experience being a customer, whether that be in how we communicate with you, how we designed a webpage, or other, I want to hear about it. I want to listen to the experiences you are having and work to improve them.

    -Ben