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Email Notification - Multiple Records to User List

  • Jan 11, 2024 11:46 AM UTC
  • 0 replies
  • 236 views

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Good Morning QB Community,

Discovered a small hiccup that I can't figure out a solution for.  I have an app built for the purpose of assigning tasks to users when on-boarding or off-boarding employees.  I utilize two email notifications (single vs multiple records) to notify users of the new tasks assigned to them.  The emails work in every circumstance except one:

If Task #1 is assigned to User #1 and Task #2 is assigned to both User #1 and #2, only User #1 will receive the multiple record notification.  User #2 will not receive anything.  Other combinations that have been tested and work properly:

  • Assign single record to User #1
  • Assign multiple records to User #1
  • Assign single record to User #1 and #2
  • Assign multiple records to User #1 and #2

It only seems to be a problem when you're generating multiple records and there is a user(s) with only a single assigned record.  The notifications will skip these people.

Any ideas how I can restructure to make sure all users are notified whether I'm generating a single record or multiple?



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Aidon Olligschlager |
Flight Operations Technical Support
Pentastar Aviation
Waterford MI
aolligschlager@pentastaraviation.com | 248-202-9587
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  • Qrew Colonel
  • Jan 11, 2024 3:27 PM UTC

Might be something to reach out to support for. Out of curiosity - are these (2) distinct notifications? Why have (2) separate notifications? Why not one email with the single and multi record versions setup accordingly? 



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Chayce Duncan
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