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HeatherClark's avatar
HeatherClark
Qrew Member
2 months ago

email notification error

Simple user here.  Not an expert or well versed in Quickbase, but it's what my office has used in the past so I inherited it.  I recently updated the language in an email notification (triggered by a checkbox).  The email sends, but is still using the old language, even though when I go check the notification itself in settings, it shows the new language.  I have no idea why it won't send the updated custom message. any help is greatly appreciated.

1 Reply

  • The only way I can imagine that happening is if you have multiple notifications, and you think you are updating the correct one, but in reality you are updating the wrong notification. One test might be to turn off the notification (temporarily) and then trigger it. If the notification still fires, you are working on the wrong notification.

    Other than that, you can look at the single record message and multiple record message to see if you need to update both - but typically the multiple record notification is really different than the single and you would notice that, but worth a look.

    If neither of those options work, perhaps a customer support ticket is in order.