Forum Discussion
PaulVorster1
6 years agoQrew Cadet
Hi Mark, thank you for responding swiftly...I am in the process of developing a Customer Call Centre and the the call centre agent needs to Verify the Customer Details as "Passed" or "Failed". The trick of these two buttons are, the record hasn't been created yet. I have managed to get "Passed" working, by using the "SaveAndNextTab.js" provided by Alex Wilkinson (https://community.quickbase.com/quickbase/topics/how-do-i-create-a-button-that-allows-the-user-to-continue-to-the-next-tab). I am now struggling to configure the "Failed" button, because it doesn't go to the next tab, but it goes to a different tab or different form. I hope this makes sense...in essence I need to register the record, update the checkbox for "Failed" and move to a tab or a form to provide comments for Failure. As I have realised, you need to run two separate calls, 1. Creating the Record, and 2. redirecting to the Tab/Form (I know you have provided a solution to go back to a report, but unfortunately the call centre agents works against time, and they need to click on a new tab or form). I am willing to share my app as well, if you want to look at the code?