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ZimilPatel's avatar
ZimilPatel
Qrew Member
7 years ago

How to calculate total time for which a field held a particular value

We have a ticketing system and to solve a ticket, we often need to gather additional information from the ticket opener and a TPA.  For each ticket, we log all activities (in a child table) in form of...
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QuickBaseCoachD's avatar
QuickBaseCoachD
Qrew Captain
7 years ago
Daniel is in the right track here. Consider using an �Automation� to do the two steps as you can be sure if the sequence they will fire in.

The trick will be to make a report link field which uniquely identifies which records to apply an end date to. Maybe the automation will allow editing all child records without an end date ( there should only be one).