Just came here to say this

Jim I feel very similarly so you are not alone. Support is probably awesome for most people that don't research their problems at all and just bring them up to support. For me I spend a lot of time figuring out the issue and even having a set of "foolproof" steps to take to reproduce the issues I bring up. Their responses are almost 100% "well I need to get into your app to reproduce this thing that you are saying works on every realm you try it on", things like that. I test things on multiple realms before submitting the bugs in most cases, I know it can be reproduced. I stopped even contacting support at this point and just deal with it.

I used to contact them simply to give a heads up of major bugs I find again with easy reproduceable steps but it never went anywhere at all. This is what I really want to use support for so that is probably part of the issue. I wish there was a good place to report bugs you find but even support will tell you that doesn't exist. They were not receptive to anything I gave them whatsoever so I quit doing it and just let the bugs happen as I find them.