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JimHarrison's avatar
JimHarrison
Qrew Champion
7 years ago

Kanban Moving Cards and Refresh Settings

Looked around a little in the Help and didn't see anything relating to this question.
A Co-Worker just shared a Kanban report with me and the first thing I noticed is when I move a card, the card dissapears - boop gone!

The only way to get the card to come back is to refresh the page. Not sure if this is known and in process. Checking here before I hit up support.
reports and charts

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  • EvanWestbrook1's avatar
    EvanWestbrook1
    Qrew Member
    7 years ago
    I have a ticket submitted with support right now. I'll let you know when I hear something back.
  • EvanMartinez's avatar
    EvanMartinez
    Moderator
    7 years ago
    Hi Jim,

    I can confirm that is unusual behavior for a Kanban report. The only reason that should happen is if changing the Kanban to another row effected how permissions were set up. For example moving it to a finished status and the report is filtered to not show finished projects or marking it as cancelled and permissions are set up to not show cancelled records, etc. I would definitely suggest putting a case in with our Care team if these records continue to disappear like that so they can take a look at the issue with you and figure out the reason it is behaving like that. 

    For anyone who might run into this issue, you can contact our support when signed into Quick Base by clicking on the question mark icon in the upper right hand corner and selecting Manage Support Cases or directly here.