ShirleyPrater
25 days agoQrew Trainee
multiple users editing same record
I am working to develop a “queue” for a team of people (around10 or so) to be able to assign any logged tickets in that queue to themselves to work. I came across the following message when two people where assigning the same record to themselves at the same time. Is there a way to prevent another person from editing a record that is already in editing mode? Or some way to prevent conflicts like this from occurring when more than one person at a time is working the queue?