Outlook Pipeline
Hello, I'm trying to create a pipeline in a help ticket app that only creates a new ticket record when a new email comes through the outlook mailbox. The problem I'm running into is it creates a new...
Forum Discussion
It might involve some user training, but what if you append the ticket# to the email, then have the pipeline search for that existing ticket#? Most ticket systems seem to have the ticket# either in the subject line or maybe at the bottom of the body and it always says put your replies above this line or include the ticket#.
Great thanks for your help!
