Forum Discussion

JohnSampath1's avatar
JohnSampath1
Qrew Trainee
6 years ago

Quickbase Action Not Occurring When Triggering Criteria is Met

My Quickbase Action is updating a Status field value. I have 3 fields in my criteria: (Status, Draft Version, and Department). [Status field is used both as criteria and the field to write to.] The a...
Quickbase Automations
MarkShnier__You's avatar
MarkShnier__You
Icon for Qrew Legend rankQrew Legend
6 years ago
...  Could the problem be that the Automations are  not firing in the sequence you expected.  ie do you have two Automations firing at the same time hence you cannot control which one which actually run first?

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Mark Shnier (YQC)
Quick Base Solution Provider
Your Quick Base Coach
http://QuickBaseCoach.com
mark.shnier@gmail.com
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JohnSampath1's avatar
JohnSampath1
Qrew Trainee
6 years ago
I am changing draft version and department through a form. 
I do not believe this is an issue with any automation sequence.   The previous action completes. I then do a manual edit and then I save. There is a lot of time lag. (Also I have tried triggering action with all other actions/automations disabled. Same behavior.)  
When I change the status field through the previous action the subsequent action does not work. 
When I change the status field manually through a form, the subsequent action does work. 
I do not understand why quickbase does not recognize the criteria has been satisfied

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John Sampath
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  • JordanMcAlister's avatar
    JordanMcAlister
    Qrew Captain
    6 years ago
    Have you tried using a "change" dynamic form rule to change the status based on the draft and department entries?

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    Jordan McAlister
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    • JohnSampath1's avatar
      JohnSampath1
      Qrew Trainee
      6 years ago
      Same issue unfortunately. (Automations same thing.)  (The Fire "change" actions only when a condition changes from false to true option is NOT checked. so that is not root cause for why it is not working. ) QB for whatever reason will not read the Status field (which is text multiple choice type)  when the action's trigger criteria is being checked unless I manually change it and save. Any other ideas please :-) ?

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      John Sampath
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      • UrsulaLlaveria's avatar
        UrsulaLlaveria
        Qrew Assistant Captain
        6 years ago
        i think this may be due to the asynchronous nature of these calls. Since they are firing at different times, it may not catch something. If you were to change this status to something that runs via formula rule or form rule, it will run prior to the action every time. You will need to modify your workflow for it to trigger in the way you want.

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        Ursula
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