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JustinTorrence's avatar
JustinTorrence
Qrew Cadet
4 years ago

Quickbase Community Email Settings

@Community Management I have a support ticket open on this but it has been open for a while now and was wondering if you had any controls on your end for this. I have changed the email associated wit...
Discuss the community
EvanMartinez's avatar
EvanMartinez
Moderator
4 years ago
Hi Justin,

We set up emails in Community tied into the product so it is all controlled by your QB user. It sounds like we might just need to run a refresh job for your user. I'll touch base with the Care Rep that has your case and I'll see if we can't get that sorted out. Those refreshes happens on an infrequent basis to avoid a lot of back and forth so it might not be right away but I'll definitely be looking into it.

------------------------------
Evan Martinez
Community Marketing Manager
Quickbase
------------------------------
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Community Email Settings","id":"message:54013","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:17974"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:quickbase-discussions"},"conversation":{"__ref":"Conversation:conversation:54013"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:54013"},"body@stripHtml({\"truncateLength\":200})":"@Community Management I have a support ticket open on this but it has been open for a while now and was wondering if you had any controls on your end for this. I have changed the email associated wit...","body@stringLength":"1052","rawBody":"@Community Management
I have a support ticket open on this but it has been open for a while now and was wondering if you had any controls on your end for this. I have changed the email associated with my Quickbase account ​and it has not updated on my community profile. I can't find any settings to directly control this either. Could you provide some insight on this? Thanks.

------------------------------
Justin Torrence
Quickbase Expert, Jaybird Technologies
jtorrence@jaybirdtechnologies.com
https://www.jaybirdtechnologies.com/#community-post
------------------------------","kudosSumWeight":0,"postTime":"2021-04-15T13:48:00.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Discuss the community","text":"Discuss the community","time":"2024-04-03T08:20:51.404-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:54013_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"@Community Management
I have a support ticket open on this but it has been open for a while now and was wondering if you had any controls on your end for this. I have changed the email associated with my Quickbase account ​and it has not updated on my community profile. I can't find any settings to directly control this either. Could you provide some insight on this? Thanks.

------------------------------
Justin Torrence
Quickbase Expert, Jaybird Technologies
jtorrence@jaybirdtechnologies.com
https://www.jaybirdtechnologies.com/#community-post
------------------------------"},"Conversation:conversation:54013":{"__typename":"Conversation","id":"conversation:54013","solved":false,"topic":{"__ref":"ForumTopicMessage:message:54013"},"lastPostingActivityTime":"2021-04-16T09:19:00.000-07:00","lastPostTime":"2021-04-16T09:19:00.000-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:54013":{"__typename":"ModerationData","id":"moderation_data:54013","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:54013_1":{"__typename":"Revision","id":"revision:54013_1","lastEditTime":"2021-04-15T13:48:00.000-07:00"},"ForumReplyMessage:message:54014":{"__typename":"ForumReplyMessage","id":"message:54014","conversation":{"__ref":"Conversation:conversation:54013"},"author":{"__ref":"User:user:42960"},"revisionNum":1,"uid":54014,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:quickbase-discussions"},"subject":"Re: Quickbase Community Email Settings","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:54014"},"parent":{"__ref":"ForumTopicMessage:message:54013"},"body":"Hi Justin,

We set up emails in Community tied into the product so it is all controlled by your QB user. It sounds like we might just need to run a refresh job for your user. I'll touch base with the Care Rep that has your case and I'll see if we can't get that sorted out. Those refreshes happens on an infrequent basis to avoid a lot of back and forth so it might not be right away but I'll definitely be looking into it.

------------------------------
Evan Martinez
Community Marketing Manager
Quickbase
------------------------------
","body@stringLength":"584","rawBody":"Hi Justin,

We set up emails in Community tied into the product so it is all controlled by your QB user. It sounds like we might just need to run a refresh job for your user. I'll touch base with the Care Rep that has your case and I'll see if we can't get that sorted out. Those refreshes happens on an infrequent basis to avoid a lot of back and forth so it might not be right away but I'll definitely be looking into it.

------------------------------
Evan Martinez
Community Marketing Manager
Quickbase
------------------------------
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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"ModerationData:moderation_data:54015":{"__typename":"ModerationData","id":"moderation_data:54015","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:54015":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17974"},"id":"message:54015","revisionNum":1,"uid":54015,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:quickbase-discussions"},"parent":{"__ref":"ForumReplyMessage:message:54014"},"conversation":{"__ref":"Conversation:conversation:54013"},"subject":"Re: Quickbase Community Email Settings","moderationData":{"__ref":"ModerationData:moderation_data:54015"},"body":"

@Community Management

\n

\n

Thanks Evan!​

\n

------------------------------
Justin Torrence
Quickbase Expert, Jaybird Technologies
jtorrence@jaybirdtechnologies.com
https://www.jaybirdtechnologies.com/#community-post
------------------------------
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