Forum Discussion

ErikaChristian's avatar
ErikaChristian
Qrew Member
7 years ago

unverified user unable to receive invite -alternative way to register without invite?

We have issues with two users listed as Unverified.  We've attempted to send the invites several times but they are not sending.  We checked by sending test messages that were received so we know that...
User and group management
DellManager's avatar
DellManager
Qrew Member
Sorry to piggy back on an old thread, but I am currently facing this with some users, and the above recommendation of having them go to https://yourdomain.quickbase.com/db/main?a=reg(swapped yourdomain of course) only tells them that their account is unverified, and needs to resend email.. Obviously they're not getting the email, and this becomes a loop. 

Is there anyway from within quick base, that I can either A.) delete his account and restart or B.) change the status from unverified to verified. 
MichaelBarrow's avatar
MichaelBarrow
Qrew Cadet
7 years ago
You might want to open a support ticket. There have been a few times in the past where I've had to have QB support go behind the scenes and update the status of users, and they seem to have more tools available to them than a normal client admin has.