Forum Discussion

JerelJohnson's avatar
JerelJohnson
Qrew Member
2 months ago

Submissions on Mobile form requests for users to sign in

I noticed when an outside user submits a QB form via mobile, it asks them to sign in instead of giving them confirmation that their entry was submitted. 

The submission confirmation shows up on the PC browser but not on mobile.

The entry shows up on the back end as expected but this could be confusing to outside entities submitting an entry.

 

  • Is this an App for non users which is open to EOTI?  Everyone On the Internet?   So, typically what we would recommend would be contriving a way that when the button is pushed to add a record than that URL formula Button would have a syntax to redirect the user to a thank you page.  Or else the Submit button you created would navigation to a Thank you page.  Can you give us more details about what process the user goes through to add a record or to submit.  Can we see your code for the button?  

    • JerelJohnson's avatar
      JerelJohnson
      Qrew Member

      So, how it's set up currently: The user will either go to a posted web link or scan a QR code that goes directly to the form.

      They then fill it out and select 'save' from the default options. The URL is set to redirect them to a custom 'Thank You' web page.

      On desktop, this is successful, on mobile, they are asked to login. 

      I haven't created a button for it as of yet, everything is default at the moment.

      • MarkShnier__You's avatar
        MarkShnier__You
        Icon for Qrew Legend rankQrew Legend

        What is the code for the QR code  or web link?  Does it use the syntax for &NextURL= ......

  • Is the thank you page a form? If so, I've found the new forms don't always play nice on mobile.  Try a legacy form to see if the behavior changes.

    • MarkShnier__You's avatar
      MarkShnier__You
      Icon for Qrew Legend rankQrew Legend

      The Thank you Page is a Rich Text "Page", not a form.  Go to settings for the app and Pages.  Then the link to that page on the form will be like

      URLRoot() & "db/" & AppID() & "?a=ShowPage&PageID=xx"

      (where xx is the page #)

  • I'm not familiar with &aftersaveurl=

    try &NextURL= instead - maybe it behaves differently.

  • Tested this on mobile and I am having the same issue when submitting an entry.

    • MarkShnier__You's avatar
      MarkShnier__You
      Icon for Qrew Legend rankQrew Legend

      Arrrrrrrrggg, correct.  Mobile does not support the usual desktop redirects like &NextURL.  What if you simply make a button to navigate to the Thank You you page, and give instructions on the screen to users to use that button instead of the native save button. 

      • JerelJohnson's avatar
        JerelJohnson
        Qrew Member

        Is it possible to create a custom button for the mobile web form?