The Favorite Button isn't working
Open any report and click Favorite. Nothing appears to happen. The report is not added to your favorites. Anyone else seeing this?
Forum Discussion
Hi Hing and Ian,
There are sort of two distinct issues that we are having with this. One is that if the header color is white users aren't able to see the favorite icon. When this happens we recommend that companies use a header that is not white. A separate one is some have reported that when they favorite a report and then open the favorite list it hasn't been added to that list. Which of the two issues are you having? If you are having the first I would recommend attempting to make your header a color other then white. If the issue is that you aren't able to successfully favorite a report at all you should let them know that in your support case. Let them know that you are hitting the favorite button on a report and it isn't being added to the favorite list specifically. They may be getting confused at the distinction.
There are sort of two distinct issues that we are having with this. One is that if the header color is white users aren't able to see the favorite icon. When this happens we recommend that companies use a header that is not white. A separate one is some have reported that when they favorite a report and then open the favorite list it hasn't been added to that list. Which of the two issues are you having? If you are having the first I would recommend attempting to make your header a color other then white. If the issue is that you aren't able to successfully favorite a report at all you should let them know that in your support case. Let them know that you are hitting the favorite button on a report and it isn't being added to the favorite list specifically. They may be getting confused at the distinction.