The Favorite Button isn't working
Open any report and click Favorite. Nothing appears to happen. The report is not added to your favorites. Anyone else seeing this?
Forum Discussion
Hi Hing,
Yes in that point I would recommend opening a support case and indicating this is what you are running into. We are trying to get specifics on everyone that is having this issue while our PD Team is looking into it.
Yes in that point I would recommend opening a support case and indicating this is what you are running into. We are trying to get specifics on everyone that is having this issue while our PD Team is looking into it.
Hi Ji,
You are correct our Escalation Lead saw this thread and he reached out to confirm to me that the broken Favorite bug does seem to only happen in an application that is using custom colors for the header instead of the default purple. We just want to make sure that everyone putting in cases is clear whether they are having an issue with not seeing an icon (which should now be resolved) and the Favorite report not populating. That way we can be sure everything gets correctly tied together as we continue to investigate that issue and then we can also make sure our users are notified when a patch or fix is put into place.
You are correct our Escalation Lead saw this thread and he reached out to confirm to me that the broken Favorite bug does seem to only happen in an application that is using custom colors for the header instead of the default purple. We just want to make sure that everyone putting in cases is clear whether they are having an issue with not seeing an icon (which should now be resolved) and the Favorite report not populating. That way we can be sure everything gets correctly tied together as we continue to investigate that issue and then we can also make sure our users are notified when a patch or fix is put into place.