Ticketing System
Does any one have a support ticketing system up and running where a user can email to open a ticket and reply to the email to update the ticket? Thanks ------------------------------ Sean Boat-...
Forum Discussion
Hey Jim,
This is a great solution.
Can you explain little in detail? When the service account receives this email , you have put auto forwarding rules ? or someone manages this manually ?
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Prashant Maheshwari
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This is a great solution.
Can you explain little in detail? When the service account receives this email , you have put auto forwarding rules ? or someone manages this manually ?
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Prashant Maheshwari
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Hi Prashant,
There are two types of mail service, mailbox and alias. A mailbox has storage like Inbox etc. An Alias is a forwarder. No Inbox or mail server storage. The mail server is programmed to forward an email sent to the service account to other mailboxes listed in the Alias.
Regards,
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Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
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There are two types of mail service, mailbox and alias. A mailbox has storage like Inbox etc. An Alias is a forwarder. No Inbox or mail server storage. The mail server is programmed to forward an email sent to the service account to other mailboxes listed in the Alias.
Regards,
------------------------------
Jim Harrison
transparency = knowledge + understanding : The Scrum Dudes
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