Time Calculation based on Field Status
I have a field (Total Hours) that calculates amount of actual work hours between start and end dates. Can I get this calculation to start based upon the status of a field? E.g., Field = Support Ticket...
Forum Discussion
If I understand you correctly it sounds like what you would want to do is have a form rule that will trigger when fields have certain options in them. You would use this form rule to capture the date and time that option was saved to the record. Assuming the option cannot be set a second time or that you do not expect it to be. You would need to create a new field called something like "SAM Support Date Capture" and start filling it out when the right conditions on a record are met with the current date. Then have your formula only start calculating from the date and time in this field when it is not blank.