Forum Discussion

Qrew Member

8 years ago

unverified user unable to receive invite -alternative way to register without invite?

We have issues with two users listed as Unverified. We've attempted to send the invites several times but they are not sending. We checked by sending test messages that were received so we know that...

User and group management

DellManager

Qrew Member

Sorry to piggy back on an old thread, but I am currently facing this with some users, and the above recommendation of having them go to https://yourdomain.quickbase.com/db/main?a=reg(swapped yourdomain of course) only tells them that their account is unverified, and needs to resend email.. Obviously they're not getting the email, and this becomes a loop.

Is there anyway from within quick base, that I can either A.) delete his account and restart or B.) change the status from unverified to verified.

EvanMartinez

Quickbase Staff

7 years ago

Hi Dell CDM manager I would agree with Michael you should certainly open a support case on this issue to get in touch with our Care Team. If they are not receiving emails it could be that their email inbox doesn't have our Email server IP addresses whitelisted and that could have resulted in them ending up on our email suppression list to avoid being spammed. When this happens a Care Team member can go in and verify what reason they see for a user not being able to receive an email and then ideally we can help you to troubleshoot that issue.