Forum Discussion

Qrew Member

8 years ago

unverified user unable to receive invite -alternative way to register without invite?

We have issues with two users listed as Unverified. We've attempted to send the invites several times but they are not sending. We checked by sending test messages that were received so we know that...

User and group management

DellManager

Qrew Member

Sorry to piggy back on an old thread, but I am currently facing this with some users, and the above recommendation of having them go to https://yourdomain.quickbase.com/db/main?a=reg(swapped yourdomain of course) only tells them that their account is unverified, and needs to resend email.. Obviously they're not getting the email, and this becomes a loop.

Is there anyway from within quick base, that I can either A.) delete his account and restart or B.) change the status from unverified to verified.

KerriNicholls

Qrew Member

7 years ago

I am having this issues. I have checked that the domain is not whitelisted. The emails are not going through and I have employees that cannot work. I have deleted and re added. We have tried logging in and it says they need to verify the email and resend verification email and no emails. Everyone else in my organization received emails from quickbase without issue. This is not an issue on our side but one with Quickbase. I wish I had time to wait for a ticket to be worked. Does anyone have know of any other way to correct this issue?